Refund & Billing Policy

Last updated: July 13, 2026

The short version: The core app is free. If you buy Premium or credits and something goes wrong — a double charge, a feature that never worked, or an accidental purchase you haven't used — email us within 14 days and we'll make it right. Payments and refunds are handled securely through Stripe.

1. What you can buy

Chinese Dictation Buddy's core features — dictation, tests, reading, listening, handwriting practice, and the study guide — are free and require no payment, subject to fair daily usage limits on some modes. Optional paid products remove those limits and unlock the AI features:

Premium — a subscription that unlocks AI features (such as the AI Quiz and AI-generated reading & listening items) for the billing period you choose.
Pay-as-you-go credits — a one-time purchase of credits that are spent per AI use, with no subscription. Purchased credits do not expire while the service operates, though unused credits may be refunded or credited if the service is discontinued.

Exact features, limits, and prices are shown at checkout and may change over time.

2. Who processes your payment

Payments are processed by Stripe, our payment processor. Stripe handles the transaction and your full card details are entered on Stripe's secure checkout, where they are never seen or stored by us. Chinese Dictation Buddy is the seller of record, so we are the party you are buying from and the name you contact about an order. Refunds are issued back through Stripe to your original payment method.

3. Subscriptions, renewals, and cancellation

A Premium subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time through the billing link in your Stripe receipt email, or by emailing us and we'll help. When you cancel:

you keep Premium access until the end of the period you've already paid for;
you are not charged again after that; and
cancelling stops future renewals but does not, by itself, refund the current period.

4. Refund eligibility

We want you to be happy with what you paid for. We will generally provide a refund when:

you were charged in error or double-charged;
a Premium feature or credit did not work and we couldn't resolve it;
you made an accidental or unauthorized purchase and contact us promptly; or
you request a refund within 14 days of a purchase or renewal and have made little or no use of the paid AI features in that time.

Refunds may be reduced or declined where:

the credits or AI usage have already been substantially consumed;
the request is well outside the 14-day window without one of the reasons above; or
there is evidence of fraud, abuse, or violation of our Terms.

Because AI usage has a real per-use cost, consumed credits and used AI generations are generally non-refundable. Where local consumer law gives you stronger rights, those rights still apply and are not limited by this policy.

5. How to request a refund

Email wujunhao2029@gmail.com from the address you used to purchase, with your receipt number (from your Stripe receipt) and a short note about what happened. We aim to reply within a few days. Approved refunds are returned to your original payment method through Stripe; how quickly it appears depends on your bank or card issuer.

6. Chargebacks

If something looks wrong, please contact us first — most issues (a duplicate charge, an unexpected renewal) are fastest to fix directly. Opening a bank chargeback without contacting us may lead to your account and access being suspended while the dispute is reviewed.

7. Price changes

Prices and plan features may change. Any change applies to future purchases and renewals, not to a period you've already paid for. If a subscription price changes, you'll be able to see the new price before it applies to your next renewal.

8. Free features

The free parts of Chinese Dictation Buddy involve no payment and therefore no refunds. They are provided "as is" as described in our Terms of Service.

9. Contact

Questions about billing or a refund? Email wujunhao2029@gmail.com and we'll help.